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Tier 1 Remote Customer Support – Phones and Chats – E-Books (4364) – Remote – LATAM, Remote – Jamaica, Remote – Philippines

November 15, 2025

<div>ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in <strong>Customer Support!</strong></div> <div>Do you have <strong>Customer Support</strong> background?</div> <div>Do you enjoy work-from-home and flexible schedules?</div> <div>ModSquad is seeking Mod Contractors to join our network!</div> <div>If you want the chance to work gigs on the coolest of client projects…then <strong>ModSquad is the place for you!!</strong> Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.</div> <div>Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.</div> <div><strong>Project Hours:</strong></div> <div>24/7 but especially seeking candidates for 9 AM – 6 PM PT</div> <div><strong>Orientation Begins:</strong></div> <div>December 23, 2024</div> <div><strong>Hourly Rate:</strong></div> <div>To be discussed in the interview phase</div> <div><strong>Commitment:</strong></div> <div>20 hours per week</div> <div>60 days (as needed)</div> <div><strong>Language:</strong></div> <div>English</div> <div><strong>What are we looking for:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Candidates with Zendesk experience</li> <li>Candidates who have experience in providing Tier 1 level support</li> <li>Candidates who have experience with a ticketing system, inbound calls, chat, and email support</li> <li>Candidates who have experience with troubleshooting and problem-solving issues for web and mobile apps</li> <li>Candidates with a strong ability to multitask in multiple browsers and browser tabs, while handling customer communications</li> <li>Candidates who are tech-savvy with Mac, PC, iOS, Chromebook, Kindle Fire, and Android computers/devices and applications</li> <li>Candidates who have a strong ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application</li> <li>Candidates with a professional demeanor and a strong ability to show empathy</li> <li>Candidates with reliable internet speed and service</li> </ul> </ul> </div> <div><strong>WorkSpace Requirements:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Dedicated laptop or desktop computer with Windows 10 or above</li> <li>Quality headset</li> <li>Quiet workspace to take calls</li> <li>Willingness to install MSQ security software and 2FA app on the phone</li> </ul> </ul> </div> <div><strong>What’s In It For You:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!</li> <li>Flexible self-scheduling</li> <li>Access to ‘Hot Gigs’ postings exclusive to the Mod Network</li> <li>Work from home</li> <li>Competitive hourly rate – Discussed during your first interview</li> <li>Paid orientation</li> </ul> </ul> </div> <div><strong>IMPORTANT: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!</strong></div> <div><strong>Please note: A Chromebook is not sufficient for ModSquad projects</strong></div> <div><strong>Who is ModSquad?</strong></div> <div>ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.</div> <div>ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process</div> <div>Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...