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Services Project Coordinator (remote) MST/PST

December 31, 2025

Your Impact at Lowe's As a Services Project Coordinator at Lowe's, you'll be essential in driving customer satisfaction for installation projects and managing workflows from start to finish with precision. Your coordination between customers, service providers, and stores will be key to smooth project execution and relationship building. By applying your problem-solving skills and customer service expertise, you'll directly make a significant impact on a Fortune 50 business. How We Support You As an industry leader, we invest in the people and resources needed to grow and win as a team. <ul><li>Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.</li><li>Health and Wellbeing: We offer paid time off for vacations, holidays, and sick time, as well as access to top-tier medical, dental and vision insurance.</li><li>Supportive Leaders: Our work environment is characterized by strong collaboration and support. Here, your leaders have your back, respecting your role and supporting you.</li></ul> Your Day at Lowe's In this role, you will work remotely, managing installation projects through constant communication with customers, service providers, and stores. You will handle inbound and outbound calls, coordinate schedules, and troubleshoot issues using various tech tools to ensure smooth project execution from start to finish. Your problem-solving skills and adaptability will be crucial as you navigate a fast-paced environment, meticulously document all interactions, and strive to deliver exceptional customer experiences. Key Responsibilities <ul><li>Answer inbound calls from customers, service providers and stores to provide installation job support.</li><li>Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.</li><li>Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.</li><li>Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.</li><li>In coordination with stores and customers, arrange product delivery to ensure work can begin on time.</li><li>Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.</li><li>Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.</li><li>Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).</li><li>Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.</li><li>Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.</li><li>Drive for results by consistently achieving goals and completing tasks/activities on time.</li><li>Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.</li><li>Adapt to a fast-paced environment with evolving process enhancements.</li><li>Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.</li></ul> Minimum Qualifications <ul><li>High school diploma or GED</li><li>1- 3 years' experience in a customer facing role</li></ul> Preferred Qualifications <ul><li>Bachelor's degree in a related field of study or equivalent experience.</li><li>1 year of experience in project coordination OR experience in remodeling or construction industry</li><li>1 year of experience working in a Project Management function</li><li>Experience in contact center environment</li></ul> Benefits <ul><li>401k with up to 4.25% match</li><li>Bi-annual Cash Bonus</li><li>Discounted Employee Stock Purchase Plan (15% discount of strike price)</li><li>Tuition-Free Education</li><li>10-week Maternity/Parental Leave</li><li>10% Associate Discount</li></ul> For information about our benefit programs and eligibility, please visit <a href="https://talent.lowes.com/us/en/benefits" target="_blank">https://talent.lowes.com/us/en/benefits</a>. Working Conditions <ul><li>You will be expected to be accessible during your scheduled work hours via email, chat and/or telephone.</li><li>Your designated work area needs to be distraction free.</li><li>Easy access to your home router for equipment set up.</li><li>The computer and router must be within 6 feet of each other. This is a mandatory requirement from the business.</li><li>You need to have internet access with the following requirements: <ul><li>Internet speed has a minimum 20mb/s download, 5mb upload according to your service agreement.</li><li>You can run a speed test by accessing the following: <a href="https://support.google.com/websearch/answer/6283840?p=speedtest&visit_id=637205886232213058-2568905875&rd=1" target="_blank">Google Speed Test</a> this link must be accessed by your home computer, not a Lowe's computer or cell phone.</li><li>Run the speed test 3 times and take the highest speed result.</li></ul></li></ul> About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit <a href="https://www.lowes.com/" target="_blank">Lowes.com</a>Pay Range: $17.73 - $29.61 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our <a href="https://talent.lowes.com/us/en/benefits" target="_blank">benefits page</a>.Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. <div><div><div>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...