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Rostering Specialist, District Success (Part-time Contract: July 2023 - May 2024, $50/hr)
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of high-quality instructional and practice resources that empowers learners and the teachers who support them. Whether they’re studying metaphors, mitosis, Marbury v. Madison, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.
WE ARE DRIVEN BY COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it's the right thing to do, but because it makes our company stronger. Valuing diversity, equity, and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We're a hardworking team that's passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.
THE ROLE
We are looking for a contract Rostering Specialist to support our licensed district partners in setting up and syncing their nightly rosters so that teachers, students, and administrators can easily access their rostered Khan Academy accounts.
The duration of this contract will be from July 2023 - May 2024. The hours will be part-time and based on the fluctuating needs of our team. Please expect fewer hours (10-20 hours/week) from July 2023 - October 2023 and an increase in hours (20-40 hours/week) from November 2023 - May 2024.
The Rostering Specialist will:
- Meet with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
- Document relevant rostering details for each district partner.
- Manage the technical setup of assigned district rosters, paying close attention to accuracy.
- Closely monitor new partner account activation and provide support for any issues that arise.
- Communicate with internal and external stakeholders regarding district partner onboarding and activation status.
- Support internal team members with technical issues reported by their district partners.
- Work with a partner organization to set up rostering for a related product, MAP Accelerator.
- Monitor the daily roster sync and contact district partners to confirm large roster changes.
WHAT YOU BRING
- An appreciation for learning how technology works at a deep level
- An ability to identify when something is working as intended or if an issue needs to be addressed.
- An enjoyment for building, documenting, and improving internal processes so things run smoothly and all stakeholders are informed.
- Strong verbal and written communication skills
- A flexible and people-first attitude
- Excellent prioritization skills and follow-through.
- Knowledge of K-12 users and stakeholders is a plus.
MORE ABOUT US
- Sal’s TED talk from 2011
- Sal’s TED talk from 2015
- Sal’s TED talk from 2023
- Our team
OUR COMPANY VALUES
Live & breathe learners
We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.
Take a stand
As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.
Embrace diverse perspectives
We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.
Work responsibly and sustainably
We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.
Bring out the joy
We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.
Cultivate learning mindset
We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.
Deliver wow
We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.
We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.
