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Retail Advisor, 16hrs, Walsall

November 15, 2025

4 days ago Be among the first 25 applicantsSummary Location Walsall Job Family Retail Job Type Part Time Posted Date 30-Jun-2025 Ref # 68034 At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. What You’ll Be Doing <ul><li>Welcoming customers with a friendly, approachable attitude.</li><li>Building rapport to understand their needs and recommending tailored solutions.</li><li>Showcasing our innovative products and meeting performance goals.</li><li>Helping to maintain an inviting and organised store environment. </li></ul>Who we are Virgin Media O2 is the UK\'s fastest broadband network and one of the nation\'s most-loved mobile brands. As one of the country\'s biggest companies, we\'re expanding our offering to millions of new customers. The must haves <ul><li>Confidence, communication skills, and a passion for delivering great service.</li><li>Resilience and motivation to achieve individual and team goals.</li><li>Flexibility to adapt to different shifts and customer demands.</li><li>An open mind, ready to learn and grow in a fast-paced retail setting. </li></ul>The other stuff we are looking for <ul><li>A genuine interest in technology and how it can make life better.</li><li>Previous experience in retail, sales, or customer service (though not essential).</li><li>A proactive attitude and team spirit to thrive in a collaborative environment. </li></ul>What\'s in it for you We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive <ul><li>A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.</li><li>Opportunity to take part in our accreditation programme leading to further progression.</li><li>23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.</li><li>An excellent pension scheme, matching up to 10%</li><li>Employee BUPA medical cover, health care plan and life assurance</li><li>A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave. </li></ul>As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters. Next steps Our Recruitment Process Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions. So, what are you waiting for! This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!<h2>Seniority level</h2><ul><li><h2>Seniority level</h2>Entry level</li></ul><h2>Employment type</h2><ul><li><h2>Employment type</h2>Part-time</li></ul><h2>Job function</h2><ul><li><h2>Job function</h2>Sales and Business Development</li><li><h2>Industries</h2>Telecommunications</li></ul>Referrals increase your chances of interviewing at Virgin Media O2 by 2xGet notified about new Retail Advisor jobs in Walsall, England, United Kingdom.<h2>Retail Customer Advisor (Birmingham Bullring) - 24 hours</h2>Birmingham, England, United Kingdom 2 weeks agoCannock, England, United Kingdom 3 days ago<h2>Retail Customer Advisor (Birmingham Perry Barr) - 24 hours</h2>Birmingham, England, United Kingdom 1 week ago<h2>Sales Advisor Full Time (35 hours per week)</h2>Birmingham, England, United Kingdom 1 week ago<h2>Sales and Education Beauty Advisor - Midlands/Birmingham, England</h2>Birmingham, England, United Kingdom 3 days ago<h2>Sales Advisor Full Time (35 hours per week)</h2>Birmingham, England, United Kingdom 1 week agoDorridge, England, United Kingdom 21 hours ago<h2>Family Services Contact Centre Agent 1 (Ref: 5306)</h2>Birmingham, England, United Kingdom 2 days agoBirmingham, England, United Kingdom 1 week agoBirmingham, England, United Kingdom 4 months agoBirmingham, England, United Kingdom 2 months agoBromsgrove, England, United Kingdom 1 week agoBirmingham, England, United Kingdom 2 weeks agoRoyal Sutton Coldfield, England, United Kingdom 2 weeks agoCoventry, England, United Kingdom 1 month agoWalsall, England, United Kingdom 2 days agoBirmingham, England, United Kingdom 3 weeks agoTipton, England, United Kingdom 1 day agoCannock, England, United Kingdom 2 weeks agoBirmingham, England, United Kingdom 1 day agoWalsall, England, United Kingdom 1 week agoBirmingham, England, United Kingdom 1 day agoBurntwood, England, United Kingdom 1 month agoStudley, England, United Kingdom 1 week agoSmethwick, England, United Kingdom 1 week agoKingswinford, England, United Kingdom 1 week agoBirmingham, England, United Kingdom 2 months agoBirmingham, England, United Kingdom 2 days agoBridgnorth, England, United Kingdom 3 days ago<h2>Marcus by Goldman Sachs, Customer Support Agent, Birmingham</h2>West Midlands, England, United Kingdom 3 weeks agoBirmingham, England, United Kingdom 15 hours agoBirmingham, England, United Kingdom 5 hours agoSmethwick, England, United Kingdom 2 weeks agoBirmingham, England, United Kingdom 3 days ago<h2>Sales Advisor With Customer Service Skills</h2>Birmingham, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...