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[Remote] Mastercard Integration – Technical Specialist (Mastercom)
Note: The job is a remote job and is open to candidates in USA. Synechron is a global consulting firm that combines creativity and innovative technology to deliver industry-leading digital solutions. They are seeking a Mastercard Integration – Technical Specialist to provide hands-on support for Mastercard payment integrations and collaborate with engineering teams to design and implement transaction flows.
Responsibilities
- Provide hands-on technical support for Mastercard payment integrations , including Mastercom
- Guide Appian and integration teams on Mastercard APIs, message formats, and integration patterns
- Support the design, development, and troubleshooting of end-to-end Mastercard transaction flows
- Assist with Mastercard Mastercom integrations related to:
- Disputes and chargebacks
- Retrieval requests
- Representment and arbitration workflows
- Support certification, testing, and defect resolution for Mastercard rails
- Troubleshoot production issues and perform root-cause analysis
- Collaborate with Appian engineers, CardWorks stakeholders, and Mastercard-facing teams
- Ensure adherence to Mastercard rules, security standards, and compliance requirements
- Document integration designs, configurations, and operational procedures
Skills
- Strong experience integrating with Mastercard platforms, including: Authorization, Clearing & Settlement, Network APIs, Mastercom (Dispute & Chargeback Management)
- Solid understanding of card payment processing flows
- Experience supporting issuer and/or processor environments
- API integration experience (REST / SOAP)
- Message formats: JSON, XML (ISO exposure is a plus)
- Security standards: OAuth, Certificates, Encryption
- Strong troubleshooting and diagnostic skills
- Ability to work in a hands-on technical advisory role
- Strong communication skills with technical and non-technical stakeholders
- Ability to collaborate across cross-functional teams
- Self-driven with strong ownership and accountability
- Comfortable working in fast-paced, high-availability payment environments
- Prior experience working with Appian or other BPM / workflow platforms
- Exposure to card dispute lifecycle management
- Experience supporting certification and compliance testing
- Familiarity with Agile delivery environments
Benefits
- 10 days of paid annual leave (plus sick leave and national holidays)
- Maternity & paternity leave plans
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
- Retirement savings plans
- A higher education certification policy
- Commuter benefits (varies by region)
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
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