Professional Services Executive (REMOTE)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.<br><br>Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.<br><br>The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian’s solution through success metrics as defined in the pre-scope work.<br><br>Remote - may reside anywhere in US<br><br><strong>Core Responsibility<br><br></strong><ul><li>Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of work</li><li>Builds and maintains a collaborative, executive-level partnership in support of long term loyalty</li><li>Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution</li><li>Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners</li><li>Acts as Varian product and oncology expert to assist with client success as defined by the scope of work</li><li>Operationalize the following based on clients scope of work:</li><ul><li>Execution Plan</li><li>Key performance indicators of success (KPI's) for the routine scorecard to measure performance</li><li>Partnership governance structure to maintain focus and sustainability for success</li></ul><li>Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue<br></li></ul><strong>Applicable to the Oncology Systems business only:</strong> Position must have full access to VMS client sites to perform this position's essential functions. Many VMS clients require VMS employees and representatives to meet individual "Vendor Credentialing" requirements before accessing their customer sites. Unless prohibited by law, the position must complete all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position. Achieve assigned KSO targets; Build Client relationships; ensure long-term client loyalty; Execute Varian implementation processes; Ensure Client satisfaction; Provide effective company representation; Exemplify Varian professionalism. Represents Varian ethics, values, and business practices with all internal and external constituents.<br><br><strong>Skills, Knowledge, And Certifications<br><br></strong><strong>Minimum Required Skills and Knowledge<br><br></strong><ul><li>Ability, competence, and confidence to lead people.</li><li>Effective interpersonal skills</li><li>Proficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint,</li><li>Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.</li><li>Experience with Salesforce CRM</li><li>Strong problem-solving abilities</li><li>Strong ability to plan and manage numerous processes, people, and projects simultaneously</li><li>Excellent communication, collaboration, and delegation skills</li><li>Organizational acumen/skills</li><li>Executive presence</li><li>Responsiveness and reliability</li><li>Presentation Skills</li><li>Selling Skills<br><br></li></ul><strong>Other Desired Skills And Knowledge<br><br></strong><ul><li>Passion for Client service and relationship building</li><li>Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business</li><li>Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners</li><li>Ability to be an internal advocate/translator for our partners and an external promotor for Varian</li><li>Ability to work in matrixed and unstructured environments</li><li>Strong multimode communication skills, communicating with all levels in both organizations</li><li>Ability to synthesize quickly and translate between both organizations</li><li>Strong organizational and analytical skills with a proven track record of collaboration and consensus building</li><li>Healthcare finance knowledge, including basic organizational P&L</li><li>Leads through influence<br><br></li></ul><strong>Preferred Criteria<br><br></strong><strong>Required Certifications and Training<br><br></strong><ul><li>Clinical background (i.e RT(T), RN, MO, CMD, PhD)</li><li>Master's Degree (an MBA/MHA) <br><br></li></ul><strong>Required Criteria<br><br></strong><ul><li>A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.) </li><li>Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance</li><li>Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building</li><li>Obtains and completes LMS training plan specific to assigned responsibility.<br><br></li></ul><strong>Applicable To The Oncology Systems Business Only<br><br></strong><ul><li>Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but are not limited to:</li><ul><li>Proof of valid identification (photo, driver's license, SSN)</li><li>Criminal background checks</li><li>Drug screens</li><li>Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)</li><li>Annual TB testing</li><li>Healthcare training<br></li></ul></ul><strong>Experience Level With Business Tools<br><br></strong><ul><li>Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. </li><li>Must have knowledge as it relates to quality, performance improvement, change theory, and health systems.</li><li>Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.</li><li>Experience with SAP or equivalent ERP product and productivity software desired.<br><br></li></ul><strong>Level Description<br><br></strong><strong>Knowledge<br><br></strong>Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.<br><br><strong>Job Complexity<br><br></strong>Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.<br><br><strong>Interaction<br><br></strong>Networks with key contacts outside their area of expertise.<br><br><strong>Supervision<br><br></strong>Oversees the project and resources supporting the project through a dotted line reporting structure.<br><br><strong>Typical Education And Experience<br><br></strong>Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.<br><br><strong>Environment And Physical Requirements<br><br></strong><strong>Environment and Physical Demands<br><br></strong>As described in the job posting<br><br><strong>Ability to Travel<br><br></strong>Travel Required 50%-75%<br><br><strong>Who we are</strong>: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.<br><br><strong>How we work:</strong> When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.<br><br>To find out more about Siemens Healthineers businesses, please visit our company page here.<br><br><strong>The Base Pay For This Position Is<br><br></strong>Min $128,490 - Max $192,730<br><br>Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.<br><br>If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.<br><br>The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.<br><br>There is no deadline to apply. Applications are accepted on a rolling basis.<br><br>Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.<br><br><strong>Equal Employment Opportunity Statement: </strong>Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.<br><br><strong>EEO is the Law:</strong> Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.<br><br><strong>Reasonable Accommodations:</strong> Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.<br><br>If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.<br><br><strong>California Privacy Notice:</strong> California residents have the right to receive additional notices about their personal information. To learn more, click here.<br><br><strong>Export Control:</strong> “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”<br><br><strong>Data Privacy:</strong> We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.<br><br><strong>Beware of Job Scams:</strong> Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.<br><br><strong>To all recruitment agencies: </strong>Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...