CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only. As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We're happy to talk it through.As a PIP Adjuster, you'll play a critical role in enforcing the fundamental fairness on which our company was founded. You'll be asked to push the boundaries of what's required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. Salary Range: $60,900 - $70,000What we're looking for:Florida PIP demand and/or litigation experience strongly preferredBachelor's degree preferredSuccessful experience handling personal injury auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, injury analysis, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and medically managing injury claims across multiple statesAbility to obtain additional insurance adjuster licenses within 3 monthsPIP demand and/or litigation experience preferredDemonstrated high quality claim handling balanced with strong productivityStrong technical understanding of liability and casualty principlesAptitude to quickly learn and apply new conceptsCoachable and committed to professional growthExperience managing first party auto claims through closureViewed as a resource within team and functional areaHigh sense of professionalism while remaining empatheticFamiliarity with claims best practices requiredCurious in natureGreat attention to detailAbility to approach problems with an open mindWhat you'll be doing:Delivers an industry-leading claim experience for all policyholdersConsistently makes prompt and courteous contact with every claim customerObtains detailed accident descriptions from drivers, passengers and witnesses with questions around mechanism of injury and document all parties/exposuresUtilize third party vendor to evaluates claims/bills, if in line with claim/jurisdiction issue payment for PIP medical billsAnalysis of billing notes along with reported injuries and facts of loss to appropriately medically manage the file if applicableInterpret policy language and apply rules as required by jurisdiction, appropriately analyze what is owed for lost wages and household servicesMaintains and updates a diary/schedule for each claim in the adjuster's inventoryResponds to claim correspondence in a timely fashion with very high qualityProvides input for continuous development of claims guidelines and best practicesRecommends potential product developments and process improvementsInteracts and communicates effectively with customers, peers, vendors and managersEngages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes/modifications.Sets and maintains a loss reserve for every claim in the adjuster's pendingDon't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway!Join usAt Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.Who we areWe're harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we've built one of the most innovative FinTech companies in the world. And we're just getting started.What draws people to RootOur success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you'll hear similar reasons for why they joined:Autonomy-for assertive self-starters, the opportunities to contribute are limitless.Impact-by challenging the way it's always been done, we solve problems that have a big impact on our business.Collaboration-we encourage rich discussion and civil debate at every turn.People-we are inspired by the collection of crazy-smart people around us.