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Patient Financial Services Specialist I - (REMOTE)

November 15, 2025

Our Vision is to be the best choice for healthcare in our community

Job Title: Patient Financial Services Specialist I

Reports to: CBO Manager or Associate Director

Job Summary: The Patient Financial Services Specialist is a call center patient representative with experience and knowledge in physician based billing and medical insurance. Delivers the highest level of customer service by provide outstanding service to our patients and potential patients, effectively and efficiently resolving billing questions/disputes and collecting patient outstanding balances. You will be required to answer queries, handle complaints and troubleshoot problems in a professional and polite manner to ensure effective resolution and patient satisfaction. ** 1 year of related experience required.**

While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.

**THIS POSITION WILL BE REMOTE - MUST RESIDE IN FL, PREFERABLY IMMEDIATE TAMPA BAY REGION**

WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

Gives you an employer that you will have pride in working for
Provides excellent training programs and opportunities for growth
Offers Medical Benefits including:
- Employer Contributions to HSA high deductible plan
- Discounts at our medical facilities
- Cigna Open Access OAPIN & OAP plans
Supports Incentive based Wellness Programs
Offers company sponsored Life Insurance with buy-up provisions
Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
Supports Paid Time Off and Holidays
Gives generous 401K plan with annual 3% Employer contribution after one year of employment
Values and appreciates its employees
Boasts a reputation for superior health care and quality service

Work Style/Location

While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.

Required Equipment for Remote Workforce

Minimum internet hardwired internet speed of 10m x 1m (Satellite, Wireless and or Hot Spot service are prohibited)
A dedicated secure home workspace for interview and for work purposes.
Acknowledgement and Compliance with all aspects of the Remote Workforce Agreement

Essential Functions of the Position:

Researches billing disputes.
Demonstrates knowledge of insurance processing guidelines and uses knowledge to explain EOBs and patient balances to patients.
Initiates corrections on accounts when balances are incorrect
Escalates trends to manager

Makes calls out to and receives calls from patients/guarantors

Makes outbound calls to guarantors to initiate collections on outstanding balances

Collects Outstanding Patient Balances

Meets monthly quota
Explains balances to patients, initiates payment plans and collects outstanding balances

Physical and Mental Demands:
• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Ability to diffuse a difficult situation, i.e. upset callers

Physical and Mental Demands:

Normal physical ability; able to sit for long periods
Normal concentration and normal complexity of decision making
High level verbal and written communication skills
Ability to diffuse a difficult situation, i.e. angry patients

Job Qualifications:

High school graduate or GED equivalent
Medical collections and insurance experience
Strong customer service skills
Self starter
Excellent telephone etiquette
Computer literate/typing skills
Common knowledge of collection laws
**MINIMUM 1 YEARS EXPEREINCE REQUIRED**

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...