IT Support Contractor

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Location: Remote (Supporting West Coast Hours)

OVERVIEW

ABOUT THE ROLE

We are currently seeking an IT Support Contractor for our Instacart IT Team! This position is a Remote role supporting the Pacific Standard Time Zone. This role will be responsible for providing stellar IT Support to our employees across our environment and office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

ABOUT THE TEAM

The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

ABOUT THE JOB

  • Provide IT Support to Instacart employees via remote support through our ticketing system
  • Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Coordinating with our IT Logistics team to ship equipment to customers across the region making sure employees have the tools they need to do their job.
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

ABOUT YOU

Minimum Qualifications

  • You have at least 2 years of experience with helpdesk support and customer service
  • You are familiar with macOS, Windows, and ChromeOS operating systems
  • You are inclined to Google things you don’t know before asking someone
  • You love technology and delivering great customer service

Preferred Qualifications

  • You have 2-3 years of experience with helpdesk support and customer service
  • You have a strong understanding of macOS, Windows, and ChromeOS operating systems
  • You have a good understanding of AV systems (including Zoom and Hangouts)
  • You have a friendly personality and love to teach others
  • You are great at communicating with all types of people and personalities

Pay range dependent on location; $37-$50/hour

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...