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IT Support and Operations Specialist

November 15, 2025

We are seeking a highly motivated IT Support and Operations Specialist to join our dynamic IT team. The successful candidate will be committed to providing excellent customer service, have a proactive approach to problem-solving and a strong understanding of current cloud-based technologies such as Okta, Google Workspace, MDM solutions, etc. You will play a key role in ensuring our IT services run smoothly, while providing outstanding support to our users and contributing to the overall success of our organization. Responsibilities Technology Support <ul> <li>Provide technical assistance and troubleshooting for hardware, software, and connectivity issues.</li> <li>Support employees with software installations, configurations, and updates</li> <li>Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets.</li> <li>Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology.</li> </ul> Hardware Lifecycle Management <ul> <li>Develop and implement IT asset lifecycle strategies, including upgrades and replacements.</li> </ul> Knowledge Management <ul> <li>Maintain an IT support knowledge base, documenting common issues and resolutions.</li> <li>Promote best practices and facilitate knowledge sharing</li> </ul> System Administration <ul> <li>Manage user accounts, permissions, and access controls across IT systems.</li> <li>Contribute to IT projects and major initiatives, ensuring alignment with business needs.</li> </ul> What You’ll Bring <ul> <li>2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment</li> <li>Experience with MDM solutions (Kandji, Hexnode, etc)</li> <li>Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom</li> <li>Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning.</li> <li>Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta. Okta Admin certified or similar experience required. </li> <li>Ability to document IT processes and contribute to a knowledge base for self-service support.</li> <li>Ability to work independently and collaborate across time zones in a highly autonomous environment.</li> <li>Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving.</li> </ul> Nice to Have <ul> <li>Strong organizational skills with experience managing IT projects and process improvements.</li> <li>Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices.</li> <li>Prior experience in a fast-growing software or tech startup environment.</li> <li>Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations.</li> </ul> In the United States the range is typically a salary of $75,000 to $95,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. <h3>🏡 Fully Remote Work!</h3> <ul> <li>$750.00 to set up your home office </li> <li>$20 phone/internet monthly reimbursements </li> <li>Virtual activities and in-person meet-ups</li> <li>Laptop and super rad swag provided </li> <li>Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year. </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...