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Full-Time Associate Call Center Representative

November 19, 2025

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, November 18, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.POSITION SUMMARY<h2></h2>Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as an Associate Call Center Representative.This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs. Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities. Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview. <h2>WE OFFER</h2><ul><li>Paid Time Off, holidays, and sick leave</li><li>Health, Dental, and Vision Insurance</li><li>401K plan with company match</li><li>All necessary equipment provided</li></ul><h2>PAY:</h2><ul><li>The pay rate is $20 per hour (non-negotiable)</li><li>Annual and sales incentives provided based on performance </li></ul><h2>START DATE:</h2><ul><li>The start date for this posting is Monday, 1/26/26. Later cohort start dates may be considered, if necessary, based on business needs. Start date will be confirmed at the time of offer.</li></ul><h2>TRAINING DETAILS:</h2><ul><li>Training will start on the start date and will last the first 10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST</li><li>Required first day onsite attendance at a Duke Energy call center location</li><li>Training may be held remotely and in-person after first day onsite attendance</li><li>During the 10 week training period, there is no allowance for vacation time or absences.</li><li>Your continued employment will be contingent on successful completion of the training program.</li></ul><h2>RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING</h2><ul><li>Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.</li><li>Use professional judgement and escalate customer issues/concerns to management when appropriate.</li><li>Participate in on-call rotation.</li><li>Promote sales of available products and services, as appropriate.</li><li>Building genuine connections with customers and being a great ambassador for the Duke Energy brand.</li><li>Perform other duties as assigned, including work on special projects.</li></ul><h2></h2><h2>REQUIRED QUALIFICATIONS</h2><ul><li>High school diploma or GED completed at time of application submission.</li><li>One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.</li></ul><h2>DESIRED QUALIFICATIONS</h2><ul><li>Direct call center experience of 3+ years is preferred</li><li>Bachelor’s degree or associates degree</li><li>Willingness to work in an environment that requires 100% phone-based customer interaction. </li><li>Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.</li><li>Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.</li><li>Ability to always handle and protect confidential information and act with integrity.</li></ul><h2>WORKING CONDITIONS</h2><ul><li>Virtual - Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy call center facility</li><li>Work Schedule – work will be performed during hours of operation</li><li>Hours of Operation - Monday - Friday, 7:00 AM – 7:00 PM EST</li><li>Charlotte, NC only – hours of operation may include weekends and overnight shifts</li><li>Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes. </li><li>Shift change occurs biannually, but may change at any time due to business need</li><li>Access to a reliable high-speed internet and a quiet work environment is required.</li></ul>WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS<ul><li><a href="https://www.duke-energy.com/our-company/careers/customer-service" target="_blank" rel="noopener noreferrer">Duke Energy Hiring Process</a></li><li>Duke Energy Customer Care Assessment – required time sensitive/completion of online test</li><li>Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment. </li><li>If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.</li><li>Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test. </li><li>It is the policy of Duke Energy to maintain a drug-free workplace.</li></ul>Travel Requirements<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy" target="_blank" rel="noopener noreferrer">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form" target="_blank" rel="noopener noreferrer">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use" target="_blank" rel="noopener noreferrer">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility" target="_blank" rel="noopener noreferrer">Accessibility</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...