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Fraud Representatives - Small Business Card - 2nd shift Newark

January 7, 2026

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.Start Date: 3/16/26Training Hours: M-F 8:30am-5:00pmShift Hours: 11:30am-8:00pm either Tues-Sat or Sun-Thurs depending upon availabilityFor internal employees; participation in a work from home posture does not make you ineligible to post, however, may be required to meet the workplace excellence policy.Responsibilities:<ul><li>Identifies client needs and recommends solutions when fraud has been identified</li><li>Records data captured during client interactions accurately</li><li>Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li><li>Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li><li>Complies with industry regulations, bank procedures, integrity levels of the departments system and financial controls</li></ul>Required Qualifications:<ul><li>Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives</li><li>Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li><li>Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li><li>Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li><li>Communicates effectively and confidently with all clients to make their financial lives better</li><li>Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li><li>Comfortable receiving ongoing performance feedback and coaching</li><li>Ability to learn and adapt to new information and technology platforms</li><li>Minimum of an intermediate level of proficiency with computers and current technology</li><li>1+ years of customer/client service experience, including experience handling difficult client situations</li></ul>Desired Qualifications:<ul><li>1+ years of experience in the banking/financial industry</li><li>2+ years of experience working in a client service capacity</li></ul>Skills:<ul><li>Conflict Management</li><li>Customer and Client Focus</li><li>Decision Making</li><li>Fraud Management</li><li>Oral Communications</li><li>Active Listening</li><li>Attention to Detail</li><li>Data Collection and Entry</li><li>Issue Management</li><li>Problem Solving</li><li>Adaptability</li><li>Collaboration</li><li>Critical Thinking</li><li>Influence</li></ul>Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:2nd shift (United States of America)Hours Per Week: 40

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...