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Employee Relations Specialist North America

January 13, 2026

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job SummaryIron Mountain is seeking an experienced Employee Relations Specialist North America to join our Human Resources (HR) team. In this role, you will be responsible for providing professional, expert advice and execution on Employee and/or Labor Relations matters across North America. This role is essential for driving consistency in the application of policies and procedures while managing multiple employee relations cases from initiation through to resolution. This is a remote, work-from-home opportunity, and bilingual proficiency in English is required. Spanish intermediate level is also required. <div></div><div></div><div>What You’ll Do (Core Responsibilities) In this role, you will: </div><ul><li>Manage and document Tier 3 Employee Relations cases, utilizing a Case Management tool to drive cases to resolution, escalating to internal Legal function or external legal providers as necessary.</li><li>Consult with people managers to provide guidance on day-to-day employee issues, and respond to complex inquiries covering disciplinary action, performance management, policy breach, and internal investigations.</li><li>Ensure compliance by investigating Ethics Line reports and collaborating with third-party providers on unemployment claim inquiries to uphold organizational standards and regulatory requirements.<div></div></li></ul>What You’ll Bring (Skills & Qualifications) The ideal candidate will have:<ul><li>5+ years of progressive experience in Human Resources (HR) with demonstrated functional knowledge and expertise in Employee Relations.</li><li>Strong knowledge of Employee Relations principles, labor laws, and case management best practices, with experience supporting North America.</li><li>Proven ability in sound decision-making, root cause analysis, and problem-solving, particularly in high-pressure, fast-paced environments.</li><li>Bachelor's degree and fluency in both English and Spanish is mandatory for this role.<div></div></li></ul>What We Offer (Benefits)<ul><li>Competitive compensation aligned with your experience.</li><li>Flexible work options/alternative work options to support work-life balance, as this is a remote opportunity.</li><li><div>Opportunities for continuous learning and professional growth within an ever-evolving global organization.</div></li></ul>If you are a motivated and experienced Employee Relations professional ready to drive impact in a global organization, apply today to join the Iron Mountain team!Category: Human Resources

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...