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Director, Retail Employee Experience
JOB DESCRIPTION Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future. We're looking for a highly strategic and experienced Director of Retail Employee Experience to redefine the employee experience for our retail teams. This role will lead the vision, strategy, and execution for all retail-facing communications and learning and development initiatives, directly impacting the engagement, growth, and effectiveness of over 5,000 employees across the US and Canada. As a leader in a highly visible role, you'll partner with senior leadership to build a culture where employees feel informed, supported, and empowered to succeed. This position reports to the Senior Director, US Retail & Omni Channel Operations and will manage a team of five direct reports. About the Job * Develop and execute a comprehensive communication and learning strategy that aligns with business goals, covering everything from daily operational updates to long-term career development. * Lead the overall communication strategy and content development for all retail stores, including critical updates on consumer experience, operations, recognition, and engagement. * Create and deliver high-impact presentations, speeches, and videos for senior leaders, including the VP of Retail. * Own and manage all field events and conferences, while also developing a comprehensive recognition and contest strategy that motivates and inspires our retail teams. * Build and oversee a robust learning and development program for all levels of our retail organization-from stylists to district managers. This includes creating and managing content for onboarding, service, operational, and product training. * Leverage data, insights, and feedback to continuously improve and elevate training programs, embracing a growth mindset to innovate how we communicate and train. * Evaluate and improve team processes to ensure efficiency, accuracy, and consistency in how we deliver communications and training. * Oversee communication and learning management systems, partnering with global teams on enhancements and platform changes to ensure a seamless employee experience. * Mentor, inspire, and develop a team of five to execute the strategy and achieve departmental goals. About You * You have 7-10 years of experience in communications, learning and development, or a related field, preferably within the retail or hospitality industries. * You have a proven track record of creating and implementing large-scale training and communication strategies. * You are a strategic leader with the ability to influence and partner with all levels of management and employees. * You possess excellent written and verbal communication skills and can tailor your message to various audiences. * You have exceptional project management, organizational, and change management skills, with the ability to thrive in a fast-paced environment. * You are an expert at prioritizing tasks, managing multiple projects simultaneously, and working independently. * You have a strong understanding of learning management systems and communication platforms. * A Bachelor's Degree is required. * Travel within North America is required. (("This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.")) The expected starting salary range for this role is $144,800 - $219,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. EOE M/F/Disability/Vets LOCATION San Francisco, CA, USA FULL TIME/PART TIME Full time FILL DATE This position is expected to be filled by 12/22/2025. Current LS&Co Employees, apply via your Workday account.
