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Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)

January 2, 2026

<a href='https://www.myworkday.com/usfoods/d/task/2998$47185.htmld' target='_blank'>ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE</a>Join Our Community of Food People!This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Southeast Region of the United States as follows: Hurricane WV, Salem VA, Raleigh NC, Charlotte NC, Fort Mill, SC, Lexington SC, Port Orange FL, Boca Rotan FL, Tampa FL, Marrero, LA, Flowood MS, Montgomery, AL, Little Rock, AR, Memphis, TN, Alcoa, TN, Norcross, GA, Fairburn, GA, within a 50 mile distance to the listed Distribution Offices. This role will most likely be in the office approximately 1 time per month or occasionally for training. Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.<h1>BECOME A US FOODS® ASSOCIATE!</h1>Ready to build a career with a company that’s leading the foodservice industry? We help YOU make it! Schedule Monday - Friday8:30 am - 5:00 pm ET<h1>Benefits: Full US Foods Benefits - DAY 1!</h1>medical, dental, vision, 401K, life insurance, and much more!US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. Main Ingredients of the Job<ul><li>Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.</li><li>Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.</li><li>Resolve customers service or billing complaints; check to ensure that appropriate changes were made to resolve customers problems.</li><li>Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.</li><li>Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.</li><li>Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.</li><li>Respond to product inquiries from customers. Share new or additional services or products with customers.</li><li>Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.</li><li>Contact all customers affected by product recalls and withdrawals.</li><li>Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.</li></ul> Relationships Internal: Sales, Operations / Distribution / Support External: Customers What You Bring to the Table<ul><li>Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.</li><li>Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.</li><li>Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.</li></ul>This role will also receive: overtime compensationBenefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: <a href='https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.usfoods.com%2Fcareers%2Fbenefits.html&data=05%7C02%7CJill.Cushman%40usfoods.com%7C972ccad5d7d9450a3c1808dcc2236b36%7C832c6ba93f7845f3b4b0d28c2893ca8a%7C0%7C0%7C638598704587087605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=IYRC0iEg1X3nDK4QETIKBvQYska1GjyAa7HcAPV5ams%3D&reserved=0' target='_blank'>https://www.usfoods.com/careers/benefits.html</a>.Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $17 - $26***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...