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Customer Service Associate, FT Remote

November 15, 2025

<div><strong>In order to apply PLEASE TAKE THE ASSESSMENT, to APLLY please use the link below.</strong></div> <div>FragranceX.com, founded in 2001 is a three-time award winner of the Inc5000 fastest growing companies in the USA and is located in Hauppauge, Long Island. Millions of customers worldwide know, love, and trust us for over 14,000 brand name authentic fragrances. If you are looking for a fast-paced, successful, growing company to be a part of then this is the place for you!</p> </div> <div><strong>Customer Service Associate</strong></div> <div><strong><em>This is a full-time, remote job, work from home, from anywhere!</em></strong></div> <div>We are looking for an energetic, upbeat, and professional Customer Service Associates to join our growing team. This important contributor will play a critical role in the interaction between FragranceX.com and its current and prospective customers and must have a customer-first mindset. Success is measured through several different metrics that capture customer satisfaction, product knowledge, professionalism, and the ability to be nimble and navigate change. The ideal candidate will be self-motivated, hardworking, team-oriented, and an excellent oral and written communicator. We are a fast-paced, dynamic, and growing business which means lots of innovation and change, and we are looking for like-minded people to join our team!</p> </div> <div>Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and the ideal person will enjoy helping customers with a variety of inquiries.</p> </div> <div>To effectively complete all these tasks the best candidate will be organized, pay close attention to detail, work productively, communicate with customers and internal employees, and be a willing learner. This position requires someone with high energy that is excited to help customers daily.</p> </div> <div><strong>Major Responsibilities:</strong></div> <ul> <li>Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.</li> <li>Track orders promptly and accurately.</li> <li>Recognize and respond to cross-sell opportunities presented in order calls or email requests.</li> <li>Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.</li> <li>Assist with order verification, damaged/lost package claims and reshipments.</li> </ul> <div><strong>Qualifications and Requirements:</strong></div> <ul> <li>Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset</li> <li>Must be willing to work 7:00am to 4:00pm Eastern Standard Time</li> <li>Must have at least 6 months experience working remote</li> <li>Must have at least two years’ experience working in a customer service position providing support through email, calls chat and social media.</li> <li>Must have 1 year experience working with Zendesk or a customer service ticketing system</li> <li>Must have strong computer skills and strong data-entry/keyboard skills.</li> <li>Must have experience working with metric such as handle time, quality assurance and more</li> <li>Must be willing to work overtime hours and weekend during holiday seasons</li> <li>Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!</li> <li>Ability to manage and resolve conflict quickly and professionally.</li> <li>Must be highly organized, with excellent attention to details.</li> <li>High school degree, GED, or equivalent work experience.</li> <li>Must have a customer first mindset which is measured through customer experience feedback.</li> </ul> <div><strong>We require an assessment test to be considered as a candidate for this position. Please</strong><strong>complete this step in the application process. The test takes 20-30 minutes on average from start to finish.</strong></div> <div><strong>PLEASE TAKE THE ASSESSMENT.</strong></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...