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Customer Service Agent - (Remote / Full-time / Afternoon & Evening)
Customer Service Agent - (Remote / Full-time / Afternoon & Evening)Seedbox is looking for a full-time customer service agent for our afternoon & evening shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently.A notable aspect of this role is that the customer service phone line wraps up at 5 p.m., leaving you with only the initial three hours of your shift to handle calls. Beyond that, it's smooth sailing with emails and chats exclusively. How sweet is that!You are perfect for this position if you :possess excellent English spoken & written skills (French and other languages are an asset)are available to work 40 hours / week, Friday to Tuesday from 2 p.m. to 10 p.m. ESTare available for remote training from 9 a.m. to 5 p.m. EST Monday to Friday for a duration of 4 to 6 weeks before transitioning into the above-mentioned shifthave a good work from home setup such as a designated private & quiet area, high speed hard-wired internet and a webcam for training and meetingshave a great track record within a customer service environment and find sales fun and motivatingare computer savvy and comfortable working between different software, websites and on multi screens at the same timeare able to manage multiple responsibilities simultaneously (chat / phone / email)You can type fast enough to keep up multiple conversations;are familiar with online streaming services and web browsersare known for your punctuality and positive attitude.Seedbox offers you in return:an open-minded, diverse and welcoming environment to learn and grow ina base salary of $16.50a robust commission and sales incentive plana quarterly performance bonusa remote work locationa comprehensive and flexible modular group insurance plan for which we pay between 55 % to 90 % of the premium depending on your plan selectiona group RRSP with an employer contribution of up to 3%access to a robust telemedicine program (online clinic)a time-off program that includes vacation days, personal days and sick daysand much more.Concretely, your daily responsibilities will be to :engage and build relationships via live chat, email, and phone (inbound upselling, product recommendations, billing inquiries, basic technical assistance, and more)use your expertise and genuine interaction to capitalize on sales opportunitiesoffer customized solutions to keep our customers satisfied and increase retentionwork as a team to achieve goals and ensure high levels of service and quality.Our recruitment process is:You let us know that you are interested by applyingWe contact you to get to know each other through a short phone callYou meet with the hiring managerYou join our team and invite your friends to join our great community!A little free advice:Don't miss this opportunity. This is a position in which you can actively make a difference not only in our customers' lives but towards the achievement of Seedbox's business goals. You will have the opportunity to learn about our business and grow within Seedbox. Oh, and one other little thing:No need to run out to buy a suit or iron your pants. The entire hiring process is done remotely, and as far as we're concerned, wearing pants is optional in virtual conferences.OK, last thing:If you're not sure if you meet the qualifications and you think you won't apply despite your interest, apply anyway! We don't hire around keywords. We hire real people who have a voice we want to hear. Technical skills can be learned!P.S. - Share this offer. Don't worry about your current friend or colleague stealing this job. We have plenty of openings right now, and we know how to be opportunistic when it comes to finding a place in our community for nice, talented people