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Customer Service Agent
About the position
The Customer Service Agent at Alaska Airlines plays a crucial role in assisting guests with their travel needs, ensuring a smooth and pleasant experience from curb to cabin. This position involves direct interaction with passengers, handling ticketing, check-in, and boarding processes in a fast-paced airport environment. The role requires excellent communication skills and the ability to manage various tasks efficiently while adhering to company policies and procedures.
Responsibilities
- Assist guests with travel needs, including answering inquiries, ticketing, checking-in passengers, and boarding flights. ,
- Sell tickets and ensure cabin accommodations for passengers. ,
- Perform computer, iPad, and paperwork tasks related to passenger service. ,
- Evaluate and prepare flights by arranging seat assignments, coordinating special meals, and managing upgrades. ,
- Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, and confirming cabin security. ,
- Process and secure passenger luggage efficiently. ,
- At the direction of management, perform various duties to ensure complete guest satisfaction.
Requirements
- 6 months of customer service or community service experience. ,
- Exceptional interpersonal and communication skills (verbal, written, listening). ,
- Typing speed of at least 25 WPM. ,
- Ability to consistently lift 50 lbs and push/pull 50 lbs. ,
- Ability to bend, stoop, squat, reach, and grasp as needed. ,
- Flexibility to work varied shifts, including weekends and holidays. ,
- Ability to participate in paid training and learn to operate a computerized reservation system. ,
- Ability to adapt to performing work according to set procedures and anticipate the needs of others in a fast-paced environment. ,
- Ability to communicate in English fluently. ,
- High school diploma or equivalent required. ,
- Minimum age of 18 and authorized to work in the U.S.
Nice-to-haves
Benefits
- Free stand-by travel privileges on Alaska Airlines & Horizon Air. ,
- Comprehensive well-being programs including medical, dental, and vision benefits. ,
- Generous 401k match program. ,
- Quarterly and annual bonus plans. ,
- Generous holiday and paid time off.