About the position

The Concierge for the Night Shift at Hammond Glen is responsible for staffing the reception desk and ensuring the smooth operation of the community during nighttime hours. This role involves monitoring various systems including the telephone, fax machine, resident call system, and exit alarm system. The Concierge will perform clerical duties and other assigned tasks while maintaining a high level of customer service and professionalism. The position requires the ability to work independently with minimal supervision, demonstrating effective communication skills in English, both verbally and in writing, with residents, guests, and staff. The Concierge must also adhere to state-related requirements and maintain confidentiality regarding all business and operational information. In addition to the primary responsibilities of staffing the reception desk and monitoring safety systems, the Concierge will complete routine housekeeping duties such as emptying trash, dusting, vacuuming, mopping, and cleaning bathrooms. The role includes greeting residents and visitors in a courteous manner, maintaining detailed logs of resident and guest interactions, and ensuring a clean and safe workspace. The Concierge will also be responsible for answering phone calls, directing communications appropriately, and performing frequent security checks to ensure the safety of the community and its residents. The position requires the ability to respond promptly to emergencies, including monitoring resident call systems and handling emergency procedures as necessary. The Concierge will maintain an inventory control system for office supplies and assist with simple maintenance tasks as needed. This role is essential in promoting resident advocacy and providing excellent customer service at all times, while also adhering to company policies and procedures. Regular attendance and a positive attitude are crucial for success in this position.

Responsibilities

• Staff the reception desk during assigned period.
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• Monitor telephone, fax machine, resident call system, and exit alarm system.
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• Perform routine housekeeping duties including emptying trash, dusting, vacuuming, mopping, and cleaning bathrooms.
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• Graciously greet all residents and visitors and assist them as necessary.
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• Maintain detailed Resident and guest Register, daily communication log entry, and complete daily checklist log.
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• Maintain a clean and safe workspace, community entrance, lobby, and hydration station.
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• Promptly answer telephone and direct incoming communications to appropriate person.
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• Perform frequent security checks to ensure safety of the Community and its residents.
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• Monitor and respond to resident call and exit alarm systems and handle emergency procedures immediately.
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• Maintain inventory control system for all office supplies and notify manager of any needed supplies.
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• Assist kitchen staff with shutting down kitchen after mealtime by closing and locking doors and windows and turning off lights.
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• Perform simple maintenance duties as needed for residents such as unclogging toilets and mopping up spills.

Requirements

• Must be 18 years of age.
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• Ability to work with little supervision and maintain a high level of performance and customer service.
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• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff.
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• Ability to work in a team setting and be a team player.
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• Maintain a positive, respectful, and professional approach with coworkers and residents.
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• Ability to keep all business and operations information confidential.
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• Possess organizational skills and ability to problem solve.
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• Possess excellent customer service and public relations skills.
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• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards.
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• Experience in computer use and relevant software applications are preferred.

Nice-to-haves

• Experience in a similar role or environment is preferred.

Benefits