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Collections Representative ? National Remote?/Entry Level?/No Degree Required UnitedHealthcare Group

November 15, 2025

Position: Collections Representative ? National Remote (Entry Level/No Degree Required) UnitedHealthcare Group Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time Monday ? Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am ? 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of paid training. The hours during training will be of 8:00 am ? 4:30 pm MST, Monday ? Friday. You?ll enjoy the flexibility to telecommute ? from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: ? Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information ? Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances ? Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits ? Prepare and submit reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details You?ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: ? High school diploma / GED ? Must be 18 years or older ? 2+ years of experience with Medical Collections. ? Knowledge of and experience with medical terminology ? Proficient with Microsoft Office Suite ? including Microsoft Excel (create, copy, edit, send and save spreadsheets), Microsoft Word (create, copy, edit, send and save documents), and Microsoft Outlook (create, edit, share, save) ? Ability to work Monday ? Friday, 08:00AM ? 04:30PM MST Preferred Qualifications: ? 2+ years of experience working in healthcare insurance ? 2+ years of hospital collections experience working in a medical facility or hospital ? Familiarity with UB04 claims forms ? Working knowledge of ICD-10 and CPT/HCPCS Telecommuting Requirements: ? Ability to keep all company sensitive documents secure (if applicable) ? Required to have a dedicated work area established that is separated from other living areas and provides information privacy. ? Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service. ? All employees working remotely will be required to adhere to United Health Group?s Telecommuter Policy The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. United Health Group complies with all minimum wage laws as applicable. In addition to your salary, United Health Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Final date to receive applications: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone?of every race, gender, sexuality, age, location, and income?deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health?

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...