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Client Onboarding Specialist - RCM Medical Billing

November 15, 2025

<div class="mobile-apply-btn"> <a class="apply-link-marker button apply-button model-full-width branding-button-color" href="/Recruiting/Jobs/Apply/3114868" onclick="" style="width: 100%;">Apply</a> </div> <div class="job-listing-header">Description</div> <div>At UnisLink, our Client Onboarding Specialists play a critical role in ensuring a seamless transition for new healthcare provider clients into our Revenue Cycle Management (RCM) services. This is not an HR onboarding role—we are looking for professionals with direct experience onboarding new clients, such as doctors, medical practices, or healthcare providers, into RCM or healthcare service platforms. In this role, you will be the primary point of contact for new clients during their first 90 days, coordinating closely with sales, account management, and accounts receivable to ensure a smooth and efficient setup. Once onboarding is complete, you will transition the client to their dedicated Client Experience Manager. Key Responsibilities<ul><li>Own the Client Onboarding Process: Guide new provider clients through the onboarding journey, ensuring a structured and efficient transition into UnisLink’s RCM services.</li><li>Data & Documentation Management: Collect, verify, and process all required client documentation, ensuring compliance with healthcare regulations and UnisLink policies.</li><li>System Setup & Integration: Coordinate with internal teams to configure client data within UnisLink’s systems, ensuring accurate setup across all platforms.</li><li>Client Training & Education: Provide hands-on training to clients on UnisLink’s RCM tools, workflows, and reporting capabilities, ensuring they can effectively utilize our services.</li><li>Problem-Solving & Issue Resolution: Identify and proactively address challenges during onboarding, collaborating with internal teams to implement solutions quickly.</li><li>Process Improvement & Client Experience Enhancement: Continuously refine onboarding processes to drive efficiency and client satisfaction, gathering feedback to improve workflows.</li><li>Seamless Handoff to Client Experience Team: Ensure a smooth transition from onboarding to ongoing account management, providing thorough documentation and client insights.</li><li>Promote UnisLink’s core values of Respect, Integrity, Customer Focus, and Continuous Improvement.</li><li>Perform other related duties as assigned.</li></ul></div> <div class="job-listing-header">Requirements</div> <div data-bind="html: Job.Requirements"><ul><li> 2+ years of experience in client onboarding within the healthcare or RCM industry (Required). Candidates with HR or employee onboarding backgrounds will not be considered.</li><li>Familiarity with revenue cycle management, medical billing workflows, and healthcare compliance requirements.</li><li>Strong communication skills to engage with medical providers, practice administrators, and internal teams.</li><li>Exceptional attention to detail and ability to manage multiple clients and onboarding tasks simultaneously.</li><li>Experience working with onboarding software, CRM tools, and RCM platforms.</li></ul>This role is ideal for someone who thrives in a client-facing position, understands the nuances of onboarding medical providers, and is passionate about improving revenue cycle efficiency. If you have the RCM experience we’re looking for, we encourage you to apply today! Why UnisLink?We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. Our total rewards package reflects our commitment to creating a diverse and supportive workplace. <ul><li>A positive work environment with passionate leaders that believe in collaboration, innovation, and career growth.</li><li>Medical, dental and vision insurance for you and your dependents</li><li>Healthcare Flexible spending accounts are available options</li><li>401(k) retirement plan with up to 4% match and no vesting period</li><li>Paid parental leave</li><li>10 days of Paid Time Off (PTO) and 8 company paid holidays annually</li></ul>About UsFounded in 2009, UnisLink helps medical providers optimize revenues, improve outcomes and reduce costs through better process management, data analytics, and outsourcing. Throughout its journey to date, UnisLink has fostered an entrepreneurial culture and attracted and retained a highly skilled team of professionals in the areas of medical billing/RCM, data analytics, product development, account management and customer service to serve clients. The company is built upon the core values of Respect, Integrity, Customer Focus and Continuous improvement. UnisLink is committed to combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...